Here, we explore a multitude of frequently asked questions that we get throughout the process of selecting a new software provider. 

To jump straight to a section, please use the list below.

Something missing? If you have a question we haven't tackled here, get in touch.

General HR and Payroll Software Questions

  • What is HR Software?

    HR software is designed to manage some or all of the elements of HR. This could be a complete HRMS / suite of functionality, or software that delivers individual elements, such as employee self-service, HR administration or timesheets.

  • What is Employee Relationship Management?

    Employee Relationship Management is a solution that allows employers build better relationships with their people, improving communication and business processes to develop more effective working relationships and achieve business objectives.

  • What is HCM?

    Human capital management (HCM) relates to people resource management. You may come across it in both a technology environment and relating to business strategies. HCM predominantly focuses on people and often includes the every day administrative tasks of HR, with the added caveat of workforce development, reward etc.

  • What is an HRMS?

    A Human Resource Management System (HRMS) is a single, or suite, of human resources software designed to manage some or all of the elements of HR, with the aim to deliver easy processing of data and management of processes digitally.

  • What is the difference between HCM / HRIS / HRMS/ ERM?

    HCM traditionally refers to a function; HRIS is a HR information system and HRMS a HR management system. Over time these three terms have become increasingly interchangeable with the extensive software available. You can find out more on this at HRMS World. ERM (Employee relationship management) is a newer term, and one that XCD focuses its development on. It goes over and above standard HRIS and HRMS software by helping employers build stronger relationships with their people.

  • What’s the difference between HR Software and Employee Relationship software?

    HR software enables the management of some or all elements of the HR function. Employee Relationship software goes over and above this management, helping employers build better relationships with their people and empowering their people to become more productive and effective.

  • What is an ERP system?

    ERP standard for Enterprise Resource Planning, and is a business process management software that allows organisations to integrate their back-office systems, such as finance, people management and services, to provide one seamless solution that prevents duplicate data entry and allows a complete view of data.

  • Why should I use HR technology?

    With powerful HR technology, you can better manage your company, your employees, and streamline processes for an overall better company that can scale up or down as you need it. Find out more here.

  • What are the benefits of a HR system?

    An HR system allows you to get a complete and holistic view of all people data, automate numerous processes, significantly reduce admin time, and provide manager and employee self-service. But there are just a few of the benefits. We explore more here.

  • What are the features of HR software?

    A full suite of HR software comprises of functionality to manage HR processes and data management. This would include employee and manager self-service and employee relationship management, performance management, leave, time and absence, expenses, learning and development, recruitment and complete reporting functionalities.

  • What key features should I look for in HR and Payroll software?

    This depends on your business processes and strategy. What you want to achieve with the software is a great first question. Then look for a solution that can be flexible enough to suit your needs and processes, that is future-proofed and built on technology that can sustain your future requirements and is engaging and fitting for your workforce. A reputable organisation should work with you to identify the perfect fit of functionality for you.

  • What is the benefit of an integrated HR and Payroll solution?

    Many vendors describe their HR & Payroll solution as ‘integrated’ or ‘combined’. This is not the same as ‘single solution’. Truly single solution HR & Payroll software means all data is held in one database. For example, information added by an employee is immediately available to both HR & Payroll, which operate as one – no integration or combination required. Integrated software usually means data is held in different databases, which talk to each other.

  • Why should I select single solution HR and Payroll software?

    In a truly single solution system, the information required for reporting and analytics is contained within a single source. This means quicker and simpler running of reports and removing the need for different data sets to be combined, therefore reducing the risk of human error creeping into information processing. Find out more here.

  • How can I calculate ROI on HR and Payroll Software?

    This is always a difficult question, but it starts with what you want to achieve. We believe that the most important, and difficult aspect of digital HR is devising clear objectives, then understanding how and what to measure to demonstrate ROI. We explore this further in our blog, 5 ROI factors in digital HR.

  • Should I pick cloud-based software?

    Yes! True cloud-based HR systems benefit from the ability to draw on information from multiple sources. What this means is that employees can sign in to a self-service portal to update their information and even input expenses on the go, offering an all-in-one aspect. Find out more here.

  • How do I get buy-in from my C-Suite for HR and Payroll software?

    We would always recommend building a complete business case to present to your C-Suite. We’ve discussed this in detail in our blog 'Writing a Business Case for HR and Payroll software', and it highlights some key areas you should consider and include.

  • How do I begin digital transformation within HR and Payroll?

    Digital transformation within HR and Payroll can seem like a mountain to climb, but it’s important to think about what you want to achieve, and why. We have two resources that would help your journey to digital transformation: Digital Basecamp – Measuring ROI in HR, and How HR technology can drive productivity.

Human Resources

  • What are the top challenges in HR?

    When speaking with HR leaders, common themes often appear regarding challenges. Some of the top ones we come across often include a lack of time, people analytics, recruitment and HR technology in general. We’ve explored these topics further in our blogs, HR Tech challenges and The three biggest challenges in HR.

  • What is talent management?

    Talent management refers to the overall recruitment process: identifying a vacancy, scoping the role, hiring and onboarding the new employee.

  • What are people analytics?

    Often referred to as HR data or analytics, people analytics allow employers to gain a complete view of their people and data, and make effective decisions surrounding them. People analytics has seen a huge increase on the agenda in recent years.

  • What is the difference between reporting and analytics?

    Conversations often throw the terms analytics, analysis and reporting around interchangeably. Strictly speaking, reporting is not the same as analytics, which isn’t the same as analysis. We take a look at the differences in all three in our blog.

  • What is global HR management?

    Global HR Management is a term that encompasses all people activity globally, such as human resources, payroll, performance management, people analytics and talent management.

  • What are workcycles?

    Workcycles refer to a working arrangement where employees work a regular pattern but different hours each day. The XCD solution supports workcycles in the Employee Relationship solution.

  • How do I calculate ROI in HR?

    Calculating ROI in HR is always tough, but we believe that the most important, and difficult part is to set clear objectives, then understanding how and what to measure to demonstrate ROI. We explore this further in our blog, 5 ROI factors in digital HR.

  • How will XCD help me to articulate the value of people to the Board?

    We have worked closely with a number of customers to help them identify the real drivers behind their people strategy and build an effective business case to articulate the value of people to the board. We’d be very happy to work closely with you to help you achieve this, which could include objectives, required outcomes, budgeting and positioning. Speak to one of our consultants today to start the conversation. 

XCD and The Solution

  • Is your payroll software HMRC accredited?

    It is. We have been HMRC accredited for a number of years. Find out more about our payroll software here.

  • Do you provide self-service?

    We do. Employee and Manager self-service is at the heart of the XCD HR and Payroll solution. And with our mobile app, self-service can be done anywhere, anytime.

  • Does XCD work on mobile and tablets?

    It does. Our mobile app allows self-service and management anywhere, anytime on both Android and Apple software.

  • Will self-service work on my phone?

    The XCD self-service capabilities are designed to work on every device, including phones and tablets. Find out more about our mobile app here.

  • Is XCD an integrated HR system?

    XCD is a single HR and Payroll solution, which means you can have everything you need on one database, making risky integrations a thing of the past.

  • What components make up the XCD solution?

    The XCD solution starts with our Employee Relationships HR software, and offers Payroll and Reward, Time, Expenses and Leave, Recruitment and Onboarding, Reporting and Analytics, Performance and Talent Management, Learning and Development, and our mobile app. Explore our capabilities further here.

  • Can you integrate with other solutions (finance, T&A etc.)?

    Yes, absolutely. We work with a number of partners on Salesforce with whom we have integrations already set up, but we’re always open to integrating with a provider who you already know and love. Simply get in touch with us to discuss your requirements further.

During the Sales Process

  • Do you outsource development?

    No, we don’t. All of our development is done in-house, by direct employees of XCD.

  • How does your pricing system work?

    Our HR software costs are based on a traditional Software as a Service (SaaS) model, which means you’ll pay for licensing, and professional services as required.

  • How much does HR software cost?

    XCD's HR and Payroll software is priced on a SaaS model, and will depend on your requirements, the number of licenses you require and any custom implementation that is required. Why not get in touch with us today to speak to one of our experts and get a clearer understanding of the cost to you.

  • Can I see the XCD system?

    Absolutely. We’d love to show you around. You can see a two-minute snapshot of the system here, or book a demo with one of our experts to see the solution in more detail.

  • How secure is your software?

    Very secure. Because XCD is built on Salesforce, the world’s most popular and fastest growing business cloud platform, our customers benefit from the multi-million-dollar investment in security that Salesforce makes on a continual basis. Find out more about this on our technology page and on Salesforce.

  • Can I have a trial?

    Unfortunately, we don’t offer free trials as standard. However, we may be able to give you a more detailed tour and access depending on requirements. As a first point of call, why not book a demo with one of our experts to start the conversation.

  • Do you work with any partners?

    XCD has a number of partners offering different solutions and services based on the needs of our customers. Find out more on our partners page.

  • Who else uses your software?

    We work with a plethora of companies in the public, commercial and not-for-profit sectors. A selection of these are featured in our case studies, but we’d be happy to discuss any specific questions you have, simply get in touch with us today.

  • What is Salesforce and why is XCD built on it?

    To find out more about the Salesforce platform, and why XCD made the decision to build it’s software on it, visit our technology page.

Implementation and Professional Services

  • How long does XCD take to implement?

    Every customer is different, depending on size of organisation, process complexities and any custom build. Your Business Development Manager will be able to give you a detailed guide to this following a thorough scoping session. However, we do recommend that businesses allow at least 3-4 months for the implementation of HR software, or 4-6 for HR and Payroll software, depending on complexity of requirements.

  • What is your implementation methodology?

    Our Project Implementation approach follows a staged methodology that is built on the principles of Prince2. The XCD Methodology is typically a single phase with six stages: Initiate, Design, Build, Test, Deploy and Closure. Your Business Development Manager will provide you with more information.

  • How will you understand my company in detail?

    This will begin during the sales process, where your dedicated Business Development Manager will get to know your teams, your processes and your strategies. Upon commencement of the project, our sales and professional services teams will arrange a formal kick off meeting with your team. This meeting will discuss the finer details of your company and processes. During the design stage of implementation, we will confirm the exact configuration that is required to meet each of your needs by conducting workshops and compiling a solution design document that both parties will sign up to.

  • What resource will I need to dedicate to the project?

    As part of your project team you will need to assign individuals who can represent each aspect of your business that is going to be involved. For example, people who understand the HR processes, such as starters, leavers, etc., and someone who understands how your pay structures are calculated, holidays, sickness, pensions and others.

    Data migration is a key area for any project, and you will need access to someone who understands your existing data to work with us on this area.

  • Will I have a dedicated project manager?

    Yes. Each new customer gets assigned a dedicated project team and Project Manager and will follow a governance model, which will be overseen by the Professional Services Director.

  • What technical/IT resource will I need?

    Very little. As XCD is a true cloud solution with SaaS deployment, you will not be required to provide anybody to manage hardware/infrastructure aspects as you would an on-site/on-premise solution. We will need resource from your IT team when incorporating XCD into your existing email and single sign on solutions.

  • Does implementation take place in the UK?

    All of our customers undergo a UK-led implementation, supported by our India teams.

  • Do you outsource implementation?

    No, we don’t. All of our implementation is done in-house, by direct employees of XCD.

  • What training do you provide?

    Prior to user acceptance testing we provide solution and technical training to your project team on a ‘train the trainer’ basis. All of this can take place on-site or remotely, as required.

  • How many environments will I get?

    You will get both a production and a sandbox environment.

  • How will your team help us to manage change? (During implementation, go live and beyond)

    Having worked in partnership with hundreds of clients we’ve seen change management undertaken in hundreds of different ways. Therefore, your Project Manager and Customer Success Manager will be happy to advise you of some different methods to help you manage change and roll out software within your organisation.

  • Can we implement the software ourselves?

    It is possible to implement the HR side of XCD if your team has enough HR and Salesforce experience, some of our clients have done as much of 80% of the implementation themselves.

    We strongly advise that payroll is implemented in conjunction with our professional services team where our consultants will advise you in the best use of the software together with best practice and industry standard processes.

    After go live your project team should be able to enhance the functionality without further assistance from XCD, although our Customer Success Managers will always be there to advise you on the best way of approaching further development of the solution.


  • What support does XCD offer?

    As standard, all of our customers get unlimited technical support. Should you need it, XCD also offer a number of support solutions depending on your requirements, which often include training sessions for new staff, regular calls with the team, priority change requests and case management and HR and Payroll reporting.

  • Are your staff trained in GDPR?

    Yes. All of our staff are fully trained in GDPR and all new starters undertake GDPR training during induction.

  • If I have a problem, how long will it take to get support?

    This depends on how critical the problem is – the more critical the situation, the quicker your case will get resolved. However, we’re thrilled to boast an average of 24-hour response time across the board.

  • Do you have a call centre?

    No, when you become a customer of XCD you will be assigned a single point of contact in the support team. This means no queueing to speak to someone in a call centre – you’ll be in touch with someone who knows the ins and outs of your business at all times.

  • Do you offer a payroll bureau?

    We partner with Symatrix who offer a managed payroll service on the XCD platform, so if you need to outsource, it’s no problem at all.

  • How hands on is the support team?

    Very! Our support team often works as an extended member of your team, from running reports to undertaking data uploads. Speak to your dedicated support contact for more information.

New Releases

  • How often do you provide new releases?

    XCD supports its product package through a continuous programme of enhancement and development. These are released several times throughout the year.

  • What is your release process?

    The Release process focuses on Upgrade essentials and every customer will receive at least one upgrade per annum, depending on specific requirements and development needs. Your Customer Success Manager will be able to discuss the details with you at your quarterly reviews.

Customer Success

  • Will I have a dedicated account manager?

    You will have a dedicated Customer Success Manager, who will be your first point of contact.

  • I want to influence the product roadmap; how can I do this?

    In 2018 we launched our ideas portal for customers. This is where all customers can submit functionality suggestions, and vote on other people’s ideas! The XCD Product Board then uses these ideas to build the product roadmap.

  • What is your after care like?

    XCD’s ‘after care’ is designed to ensure that all customers are supported throughout their life with us. Your CSM will actively engage with you regularly to understand your ongoing business challenges and help you identify functionality that could support those challenges. You’ll receive quarterly reviews to ensure everything on always on track.

  • Do you have an online community?

    We do! Our XCD Customer Portal offers the ability to track all case management, submit product ideas and gain help through useful articles, FAQs and guides. You’ll also receive recommendations around ‘hot topics’ that other customers find useful.

  • What customer events do you run?

    We run several events each year for our customers, including our annual XCD User Group. We also run Special Interest Groups throughout the year, focused on specific product functionality and customer requirements.


  • What is your software built on?

    XCD is built on the Salesforce platform. Find out more about our technology here.

  • How will you make sure I am compliant with legislation?

    The XCD solution is updated as required to provide the tools required for HR and Payroll professionals to ensure they are compliant.

  • Do XCD have any security certifications?

    XCD are certificated with Cyber Essentials Plus. Alongside this, XCD is built on the Salesforce platform, which maintains a comprehensive set of compliance certifications and attestations to validate our #1 value of Trust. You can find out more about Salesforce certifications here.

  • Do you integrate with other software solutions?

    Yes, absolutely. We work with a number of partners on Salesforce with whom we have integrations already set up, including FinancialForce, Docusign, Nintex and more, but we’re always open to integrating with a provider who you already know and love. Simply get in touch with us to discuss your requirements further.

  • Do you support SSO?

    We support Single-Sign On (SSO) through SAML from all major identity providers. This includes but is not limited to:

    • Office 365/Azure Active Directory
    • G Suite
    • OneLogin
    • Active Directory
    • Okta

XCD Partnership Opportunities

  • Referral Programme

    Influence, refer and introduce

    Providing referral fees to companies that refer, recommend, and introduce XCD to your current and prospective customers. 

    Find out more

  • VAR Programme

    Market, sell, deliver, support

    Ideal for companies looking to provide an end-to-end XCD solution, including sales, marketing, pre-sales, consulting, implementation services and support. 

    Find out more

  • Refer and Implement

    Consult and implement

    Designed for organisations skilled at integrating and implementing complex HR & Payroll or on platform front and back-office solutions. 

    Find out more

  • Tech Partner Programme

    Develop and integrate

    Complementary HR or on platform Independent Software Vendors (ISV) solutions that integrate with our applications. 

    Find out more

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