SACO, The Serviced Apartment Company: Taking back control

“The change has been revolutionary for our team and has saved us a significant amount of time."

Di Gwinnell, HR Business Partner

What happened when SACO asked XCD to help them streamline admin and take back control?


Following a period of impressive growth, the UK’s leading serviced apartment firm found themselves struggling under a huge HR admin load, while their Payroll process had become unwieldy.

SACO’s 300+ employees operate and manage over 1200+ serviced apartments in cities across the UK and beyond to Europe. But their outsourced Payroll was taking too long to complete, leaving very little room for amendments, which meant time was often wasted on backdated changes.


SACO selected XCD’s single solution HR & Payroll system because it would automate key administrative processes, improve employee self-service experience and, crucially, allow them to regain in-house control of their Payroll.

This was a complex project with an ambitious schedule, but close collaborative working between the SACO team and XCD implementation specialists meant Core HR & Payroll functions were up and running in a matter of months, alongside several additional key modules like Timesheets, Overtime, Performance and Salary Review.


Since the system went live in June 2018, its self-service functionality and improved user experience for SACO’s workforce has dramatically reduced their HR team’s administrative workload by over 30 hours a month.

And in-house control of Payroll has made it far simpler for SACO to catch last minute changes and eliminate back-dated corrections, reducing the time spent processing Payroll by a week every month.

Discover the XCD solution