What is a 360 Degree Review?

A 360 Degree Review (also known as 360 feedback) is an HR performance management tool where employees receive feedback from multiple sources, typically their manager, peers, direct reports, and sometimes external stakeholders. The aim is to give a rounded view of an employee’s performance, rather than relying solely on-line manager feedback.

Why 360 Degree Reviews Matter in HR

360 reviews are widely used in HR because they:

• Support employee development by highlighting strengths and areas for improvement.
• Encourage collaboration by involving feedback from colleagues across different teams.
• Improve performance management by reducing bias compared to manager-only reviews.
• Promote a culture of feedback that drives trust, accountability, and professional growth.

When designed and managed effectively, 360 feedback can improve employee satisfaction, leadership effectiveness, and overall productivity within an organisation.

How 360 Degree Reviews Work

• Feedback collection: Surveys are distributed to colleagues, managers, and direct reports.
• Analysis and reporting: Responses are compiled, often anonymised, and shared with the employee.
• Action planning: Employees and managers use the feedback to create development goals.
• Follow-up: Regular reviews ensure progress is monitored and improvements are embedded.

Some organisations choose to bring in external consultants to manage the process, particularly when leadership teams are under review. Others embed the practice into everyday HR processes with the help of HR technology.

Best Practices for HR Teams

To make 360 reviews effective:

• Ensure feedback is constructive, specific, and actionable.
• Consider individual circumstances (such as recent absences or personal challenges).
• Communicate the purpose of the process clearly to avoid mistrust.
• Integrate results into ongoing performance and development conversations.

How XCD Supports 360 Degree Reviews

With XCDs HR Performance Management Software HR teams can embed 360 Degree Reviews directly into their performance management cycle. The platform allows feedback to be gathered securely, analysed with clear reporting, and linked to development plans, ensuring reviews are meaningful, consistent, and aligned with organisational goals.