Cyber Security Consultancy Adopts a Single Platform For Agility, Certainty, and Growth

“I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest”.

bridewell
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About Bridewell

About Bridewell

Bridewell is a cyber security consultancy business with offices across the UK and now with presence in the USA.

The company celebrated their 10th anniversary this year and is one of the fastest growing cyber businesses in the UK, experiencing 50% year-on-year growth.

Bridewell currently has 200 employees and counting, with an equal number of customers, and up to 250 active projects running at any given time, with ambitions to continue growing in the UK and abroad.

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bridewell

The Challenge

The Challenge

Bridewell had a patchwork of disparate systems that couldn’t integrate or communicate with each other, which was wasting valuable time and putting an artificial ceiling on their ambitions.

As CFO Ruth Billen recalls:

“When I joined 12 months ago, the business was well run, but it had a lot of systems. There were separate systems for finance, expenses, and HR. The key platform within the business was Salesforce, but nothing else could talk to it”.

With all these different systems, a lot of data had to be handled manually. This meant they were slower to react and had limited trust in that data because of the number of hands and systems it had to pass through.

“We had a lot of spreadsheets, and a lot of emails being sent around with data and reports in them, instead of having that data at our fingertips.”

For a business that sees utilisation as a key metric, making sure that the right people are working on the right projects at the right times is what drives revenue. Yet they simply did not have the right level of visibility to ensure that people and resources were being utilised correctly.

Automation And Job Security

“We had a lot of spreadsheets, and a lot of emails being sent around with data and reports in them, instead of having that data at our fingertips.”

Ruth Billen, CFO, Bridewell

The Solution

The Solution

Bridewell needed a single solution – a single source of truth. They needed to take all the data flowing through multiple different systems and house it in one place, where it could be trusted and easily accessed.

Salesforce has been the foundation, with their other systems needing to be built around it.

Working with both xcd and Certinia, Bridewell have implemented solutions that seamlessly integrate with each other and the Salesforce platform, bringing all their business-critical processes into one place.

From xcd they have implemented Core HR, performance management, and expenses. This has been combined with a full deployment from Certinia for professional services automation, transforming the way that they manage resources, data, and their people.

Partnering with both xcd and Certinia to bolster their single-platform strategy has been a smooth process, helping Bridewell move towards greater efficiency, transparency, and growth, as Ruth Billen admitted:

“I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest”.

Jig Saw Pieces

The Results

With their HR and finance teams no longer spending all their time trying to reconcile data from multiple systems, they now can add significant value, with their time instead able to go towards analysing that data and using it to make better decisions for the business.

“A single source of truth is critical. Having a platform that you can use – that everyone can use – means that you can make the right business decisions based on the right data.”

Again, with utilisation being central to everything they do, they now have a single platform that can help them manage capacity, and gain visibility of how and where their time, resources, and people are being used.

Whereas before, the HR team needed to pull holiday data from one system and input it manually into their resource management system – a task that risked human error impacting the process – now they have an integrated single solution that allows them complete visibility:

“We can make sure that people aren’t taking too much time off, or not taking enough time which could then become a problem later in the year. We can always make sure we have enough capacity for our projects and that’s critical to keeping our customers happy.”

With a ‘war for talent’ raging on in their sector, having an HR solution on Salesforce has also potential to boost their retention efforts. Bridewell can make sure that their people are getting the right opportunities to work on interesting projects and grow in their careers:

“That comes from managing our sales pipeline – what Salesforce was originally put in for.”

Bridewell has complete visibility of the projects coming up, the capacity within their teams, and can link that to the performance development targets set during performance reviews. They have much more visibility and can react much more quickly than before to make the right decisions for their business and their people. This allows them to grow their Employee Value Proposition and ensure they’re using their talent most effectively.

Most critically, Bridewell knows that they now have a solution in place that is going to help drive their continued growth. The rapid pace at which they’ve grown meant that they needed a solution that could grow with them.

What our clients say What our clients say
What our clients say What our clients say
What our clients say What our clients say
“Working with Certinia and xcd has given us a platform that allows us to grow, and it will continue to evolve. We have a platform now that works for us.”

Ruth Billen

Ruth Billen

CFO at Bridewell

CFO at Bridewell

Bridewell

    Case Studies

    Case Studies

    case_study_2.jpeg?w=1024&h=682&scale
    “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
    “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
    View Case Study
    bridewell
    the-world-at-night
    “We want technology that supports us but doesn't put us in a box.”
    “We want technology that supports us but doesn't put us in a box.”
    View Case Study
    NinetyOne
    case_study_1.jpeg?w=1024&h=768&scale
    “"A solution that enables us to do the work that we want to do."”
    “"A solution that enables us to do the work that we want to do."”
    View Case Study
    CAP
    b-braun-header
    “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
    “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
    View Case Study
    braun-NEW
    homeless-street
    “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
    “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
    View Case Study
    Homeless Link

      Ninety One Want HRMS That Doesn’t Put Them In A Box

      "The Salesforce relationship was a key factor in our choice."

      the-world-at-night
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      About Ninety One, Global Asset Management

      About Ninety One, Global Asset Management

      “We like to do things our way,” says Denise Moss, Human Capital Project Manager at the global asset management firm Ninety One. “We want technology that supports us but doesn’t put us in a box.”

      This smart approach to technology (and their nine-year relationship with xcd) has allowed Denise and her team to build a consistent employee experience across a workforce of almost 1,200 employees, spanning multiple international locations across Europe, Africa, Asia, North American and Australia.

      View Website
      NinetyOne

      A culture of freedom

      A culture of freedom

      Ninety One has a culture that strives to give its people the freedom to express their strengths, skills and talents. Their culture is reflected in how they approach Human Capital, and the xcd system has supported them to do this through the bespoke development of xcd modules, such as learning, annual development reviews and SMCR.

      HR & Payroll Two Of Your Organisation’S Most Important Functions

      Truly global

      Truly global

      Being a truly global asset manager, many of the teams within Ninety One are dispersed across multiple locations around the world, so it is not uncommon for an individual’s line manager to be located in a different country.

      The xcd team has supported Ninety One to deliver a globally consistent employee experience that empowers people to ‘drive their own path’.

      Digital Basecamp Measuring ROI In HR

      Salesforce...

      Salesforce...

      Ninety One Chose To Implement xcd In 2012

      “The Salesforce relationship was a key factor in our choice,” says Denise Moss. “It’s a key tool for our business, so our people already used the platform every day and are familiar with how it works.”

      Today they use xcd for Core HR, Payroll, Performance and Learning. As a business already well used to using Salesforce, Denise and her team have been able to customise the solution to their unique needs.

      “We use technology efficiently to help us work, but very much customising so it reflects who we are and how we do things as a business,” she adds. “For instance, how we do our performance reviews is unique to us, how we approach probations, it’s all been customised on the system. Also, we use customised fields to record the data we need to keep on people for SMCR.”

      Salesforce Logo (1)

      SMRC Compliance

      SMRC Compliance

      When the Senior Managers and Certification Regime (SMCR) came into effect in 2019, financial services HR teams had to adapt to a new system of regulation and fresh reporting challenges.

      SMCR is designed to encourage greater individual accountability in the financial sector, ensuring firms and staff clearly understand and can demonstrate where responsibility lies. But new regulations always come with new reporting headaches.

      Having first identified which areas of the new process could be solved by technology, Denise and her team chose to leverage XCD. “Those parts were tied up with the organisational structure we had on the xcd platform, so there was a good match there,” says Denise Moss. “Now we’ve customised the system to record data around the different certified roles in the business. It’s an annual process that seems to have gone really well.”

      Remote Company Culture

      Denise Moss

      Denise Moss

      Human Capital Project Manager At Ninety One:

      “The xcd system has allowed us to build a global system that is accessible to all our employees and managers to manage their requirements all in one place. We’ve been able to configure many different modules to meet our unique requirements.”

      XCD works with Peterborough City Council for outstanding ROI

      Case Studies

      Case Studies

      case_study_2.jpeg?w=1024&h=682&scale
      “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
      “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
      View Case Study
      bridewell
      the-world-at-night
      “We want technology that supports us but doesn't put us in a box.”
      “We want technology that supports us but doesn't put us in a box.”
      View Case Study
      NinetyOne
      case_study_1.jpeg?w=1024&h=768&scale
      “"A solution that enables us to do the work that we want to do."”
      “"A solution that enables us to do the work that we want to do."”
      View Case Study
      CAP
      b-braun-header
      “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
      “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
      View Case Study
      braun-NEW
      homeless-street
      “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
      “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
      View Case Study
      Homeless Link

        Case Study: 10% Increase In Performance For B. Braun

        B.Braun Medical needed a bespoke performance management system to increase productivity by 10%

        b-braun-header
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        About B. Braun

        About B. Braun

        B. Braun Medical is a 180-year-old business whose products help protect and improve people’s health.

        b-braun-people

        The Edge

        The Edge

        • 10%^
          10%^

          Performance

        • 360°
          360°

          Feedback

        • 800+
          800+

          Employees

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        The Challenge

        The Challenge

        Within their mission to achieve market leader status, part of the company’s growth plan included a 10% productivity boost for every employee, over 60,000 people globally.

        A huge cultural change was implemented, but how would it be measured?

        b-braun-people

        The Solution

        The Solution

        Crucially, they wanted a system that would conform to B. Braun’s established ways of working, minimising disruption and ensuring a smooth implementation process.

        B. Braun challenged us to configure a system that would motivate employees to track and improve their own performance.

        Key stakeholders within B. Braun helped us design a unique customisation of xcd’s existing HR and Payroll modules to meet their complex requirements, ensuring it mapped perfectly onto the company’s existing performance processes.

        b-braun-header

        B. Braun’s Learning and Development Manager Nicola Childs says:

        “We wanted something easy to use, that wouldn’t get in the way of the conversation but would be sophisticated enough to deliver the complex 360° measurements we needed. XCD does just that. Their experience in performance management also helped us define our system requirements and their pragmatic approach ensured we got the solution we needed.”

        The Results

        Innovative elements included:

        • Full mobile accessibility, so employees could check their productivity progress anywhere, any time
        • Salesforce integration, where objectives, opportunities and events were linked directly to sales targets
        • ‘Job well done’ peer-to-peer function to provide a transparent, measurable channel for cross-team feedback
        • Performance gamification mechanics with objectives transparently linked to reward bonuses

        As rollout proceeds to the firm’s global workforce, B. Braun’s employees are now being incentivised to take direct control of their own performance management, tracking their success, progression and objective-achievement in real time.

        Matthew Metcalfe, Business Technology Manager at B. Braun, says:

        “We were shocked by the lack of configurability on offer from most suppliers. Fortunately, xcd provided the flexibility we needed, a totally bespoke system, tailored to fit our specific business requirements.”

        What our clients say What our clients say
        What our clients say What our clients say
        What our clients say What our clients say
        “xcd provided the flexibility we needed, a totally bespoke system, tailored to fit our specific business requirements.”

        Matthew Metcalf

        Matthew Metcalf

        Business Technology Manager, B. Braun Medical

        Business Technology Manager, B. Braun Medical

        b braun logo

          Case Studies

          Case Studies

          case_study_2.jpeg?w=1024&h=682&scale
          “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
          “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
          View Case Study
          bridewell
          the-world-at-night
          “We want technology that supports us but doesn't put us in a box.”
          “We want technology that supports us but doesn't put us in a box.”
          View Case Study
          NinetyOne
          case_study_1.jpeg?w=1024&h=768&scale
          “"A solution that enables us to do the work that we want to do."”
          “"A solution that enables us to do the work that we want to do."”
          View Case Study
          CAP
          b-braun-header
          “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
          “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
          View Case Study
          braun-NEW
          homeless-street
          “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
          “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
          View Case Study
          Homeless Link

            Case Study: Single Solution Transforms Reporting

            XCD implemented a single solution to provide real time HR information at the touch of a button for independent financial advice firm, Chase de Vere.

            chase-de-vere
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            About Chase De Vere

            About Chase De Vere

            Chase de Vere is an award winning national firm delivering financial advice to individuals and businesses. With over 200 highly qualified independent financial advisers, the organisation has 450 employees across 13 sites, with offices based in major cities and key financial centres, and advisors covering the whole of the UK.

            international-business

            The Challenge

            The Challenge

            Chase de Vere’s internal HR software was 10 years old and the team wanted to replace it and incorporate payroll into the new system.

            They were working with three standalone systems – holiday and absence, personnel and payroll – and wanted to streamline the way HR worked without losing any of the functionality.

            Employee self-service was high on the wish list too, as it made sense for the way the business operated. As a growing business, Chase de Vere wanted a high functioning HR solution that would help them meet ambitious goals.

            chase-de-vere

            The Solution

            The Solution

            The xcd team initially configured the core HR product to get self-service up and running and reintroduce HR into the business. This was followed with the introduction of payroll, to offer one complete single HR and Payroll solution.

            Gillian Horley, HR Systems and Informations Officer, Chase de Vere said:

            “Everything you would traditionally have within a paper based employee file can now be contained within the one system. I’ve got the ability to store documents and correspondence, everything is in one place. That’s the advantage, and it’s the same for our employees. They have self-service access so they can also look at previous performance appraisals themselves.”

            Home Workers

            The Results

            Gillian added:

            We have our HR policies and procedures saved within the system so they can see all of this in one place. This includes standard internal forms, any kind of forms they might need to notify us of things; they’re all in the system. As for team charts and organisational charts, I used to have to do them in PowerPoint and update them all the time, now it’s just automatic.

            Efficiency, control and visibility have been achieved within Chase de Vere.

            Real time HR information is available at the touch of a button to those who require it, and the system can grow to support Chase de Vere’s longer term goals.

            What our clients say What our clients say
            What our clients say What our clients say
            What our clients say What our clients say
            “we had a huge requirements document, and initially looked at over 100 companies. We chose xcd because they could do it all, and we loved their flexibility. I can make the system work the way I want.”

            Gillian Horley

            Gillian Horley

            HR Systems and Informations Officer, Chase de Vere

            HR Systems and Informations Officer, Chase de Vere

            chase-logo-dark

              Case Studies

              Case Studies

              case_study_2.jpeg?w=1024&h=682&scale
              “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
              “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
              View Case Study
              bridewell
              the-world-at-night
              “We want technology that supports us but doesn't put us in a box.”
              “We want technology that supports us but doesn't put us in a box.”
              View Case Study
              NinetyOne
              case_study_1.jpeg?w=1024&h=768&scale
              “"A solution that enables us to do the work that we want to do."”
              “"A solution that enables us to do the work that we want to do."”
              View Case Study
              CAP
              b-braun-header
              “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
              “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
              View Case Study
              braun-NEW
              homeless-street
              “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
              “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
              View Case Study
              Homeless Link

                Case Study: Clever Reporting Provides Huge Value

                Sanden were spending huge amounts of time manually managing their people data, compiling reports by hand, and responding to personnel admin requests.

                sanden1
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                About Sanden Group

                About Sanden Group

                “It’s a lot simpler, it looks a lot better, and it’s a lot slicker.”

                The Sanden Group is a worldwide specialist in heating and cooling technologies. Sanden operates in 23 countries across Europe, America, Asia and Australia through 59 subsidiaries.

                sanden-world-map

                The Edge

                The Edge

                • 250
                  250

                  PEOPLE

                • 23
                  23

                  COUNTRIES

                • SINGLE VIEW
                  SINGLE VIEW

                  OF PEOPLE DATA

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                The Challenge

                The Challenge

                Sanden needed to improve its HR function. They were managing employee data with spreadsheets, and absence and performance management with Lotus notes. It was agreed that they needed a self-service HR system that was multi-language and multi-currency so was able to cater for it’s entire operation.

                sanden1

                The Solution

                The Solution

                The xcd team worked closely with Sanden to tailor the solution to fit their exact requirements.

                The implementation was done incrementally, starting with absence and performance management. Training and recruitment tools followed, and finally succession planning, e-learning, reward statements and automated reporting were added to complete the solution.

                Remote Company Culture

                Samantha Webb, HR Manager at Sanden Group said:

                “We couldn’t develop any further with the tools we had. Although we did have elements of self-service we wanted to move HR to the next level and knew that HR software was the way to do so. However, the need for multi-currency and multi-language limited our options.

                “Doing a deep dive into similar companies which did offer multi-languages showed up their limitations. Other firms said ‘we can do French and German but that’s all. In the end we just felt xcd was a true HR system written by HR people, rather than a finance payroll system with a bit of HR added on to it. That is why we chose xcd.”

                The Results

                Sander quickly experienced simpler reporting, improved self-service among their people and clear visibility for managers.

                Samantha Webb added:

                “People within the business are saying it’s a lot simpler, it looks a lot better, and it’s a lot slicker.

                “It’s a lot more joined up for our Director of Finance. He gets the bigger picture of everything that’s going on in Europe: recruitment, everything. He can get his hands on data where he couldn’t before – he’d have to ask a separate unit to create something, but now he can get it together and coordinate it.

                “We can also give managers the information that they want. Now we’ve got our hands on all this data with reporting it helps us define our HR strategy as a department. Once we get deeper into clever reporting it’s going to add even more value to management. The value of HR will be clearer too. So much of it is quantifiable once you have the data.

                “HR will become a true business partner in the company, a real support to help manage team performance and all sorts of training and development.”

                The xcd solution supports 14 sites across Sanden International Europe.

                What our clients say What our clients say
                What our clients say What our clients say
                What our clients say What our clients say
                “In the end we just felt xcd was a true HR system written by HR people, rather than a finance payroll system with a bit of HR added on to it which was why we chose xcd.”

                Samantha Webb

                Samantha Webb

                HR Manager, Sanden Group

                HR Manager, Sanden Group

                sanden white bg logo

                  Case Studies

                  Case Studies

                  case_study_2.jpeg?w=1024&h=682&scale
                  “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                  “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                  View Case Study
                  bridewell
                  the-world-at-night
                  “We want technology that supports us but doesn't put us in a box.”
                  “We want technology that supports us but doesn't put us in a box.”
                  View Case Study
                  NinetyOne
                  case_study_1.jpeg?w=1024&h=768&scale
                  “"A solution that enables us to do the work that we want to do."”
                  “"A solution that enables us to do the work that we want to do."”
                  View Case Study
                  CAP
                  b-braun-header
                  “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                  “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                  View Case Study
                  braun-NEW
                  homeless-street
                  “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                  “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                  View Case Study
                  Homeless Link

                    Case Study: Over 1000 Hours Saved Annually

                    As a result of rapid growth due to acquisition, Enstar Group housed a plethora of systems and paper-based processes, resulting in no common way of working and no central source of the truth.

                    enstar-header-new
                    curved-strip-right bottom-curved-strip-white bottom-curved-strip-white-mobile

                    About Enstar

                    About Enstar

                    Enstar is a leading global insurance group that provides innovative capital release solutions and live specialty underwriting capabilities. With over 1200 employees worldwide, they are the industry’s largest stand-alone run-off consolidator.

                    enstar-header-new

                    The Edge

                    The Edge

                    • 1000 Hours
                      1000 Hours

                      Saved Annually On Admin

                    • 5.5 DAYS
                      5.5 DAYS

                      Saved Monthly On Payroll

                    • 97% Completion
                      97% Completion

                      Of Performance Reviews

                    bottom-curved-strip-white-4

                    The Challenge

                    The Challenge

                    As a result of rapid growth due to acquisition, Enstar housed a plethora of systems and paper-based processes, resulting in no common way of working and no central source of the truth. Comprising of four independent regions spanning 22 countries, the group was facing a lack of standardisation and was looking to adopt a new way of working.

                    It was agreed that a single HR system would overcome these challenges, centralising all processes and data globally, and automating time-consuming processes.

                    Following a thorough research and procurement process, xcd were selected due to their capabilities to meet the complex requirements of Enstar, and their ability to truly understand organisational challenges and develop the solution to meet these needs.

                    enstar-header-new

                    “It was imperative the chosen solution could cope with our international spread, with the ability to configure the different terms and conditions and leave rules etc. There are so many different processes, we needed a robust and configurable system as well as a team offering high levels of support.” 

                    Michelle Slevin, Group Head of HR

                    The Solution

                    The Solution

                    The xcd team launched the core HR product to HR users, ensuring they were comfortable with the solution prior to rolling it out to the remaining 1200 users worldwide. Following this, new on-boarding and appraisal processes were introduced via the system. These processes were vital to support appropriate and constructive conversations between line managers and their staff, instead of just completing a ‘form-filling’ exercise. The automatic notifications meant that people could focus their energies on performance conversations, which had a huge impact on results.

                    A new salary review process was also introduced. Previously, everything was manual, but the system allowed Enstar to create a seamless process, ensuring budgets were adhered to, confidentiality was improved, and all data was real-time and accurate.

                    Home Workers

                    “Working with xcd has allowed us to create a system that was heavily tailored to our current and future needs. Previously we struggled to get a real-time view of our data globally and our processes varied between regions. Now our regional HR teams are working together much more closely and have agreed corporate processes. We also have more timely and comprehensive HR dashboard reporting. The xcd team were very willing to substantially tailor the system to deliver on our requirements, which has enabled us to increase engagement and motivation across the organisation.”

                    Matthew Blair, Project Manager at Enstar

                    The Result

                    Enstar were able to identify clear ROI from the xcd system in a number of different areas, and are constantly uncovering additional benefits, such as:

                    • Data automation has saved 1000’s of hours, particularly when calculating leave
                    • 5.5 days per month saved on reporting
                    • Centralised people data no longer 30 days out of date
                    • The first appraisal process since implementation saw a record 97% completed and on time, having only previously reached a maximum of 80%, a high proportion of which were late
                    • Global HR Dashboard allows HR to provide better support to the business at a strategic level, providing immediate, real-time data around turnover, budgeting and more
                    • Improved control over staff leave and absence due to self-service functionality, providing accurate information for auditing
                    What our clients say What our clients say
                    What our clients say What our clients say
                    What our clients say What our clients say
                    “We’ve been absolutely delighted with the project delivery… and particularly impressed with the support from the project team at xcd.”

                    Michelle Slevin

                    Michelle Slevin

                    Group Head of HR, Enstar

                    Group Head of HR, Enstar

                    enstar-logo

                      Case Studies

                      Case Studies

                      case_study_2.jpeg?w=1024&h=682&scale
                      “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                      “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                      View Case Study
                      bridewell
                      the-world-at-night
                      “We want technology that supports us but doesn't put us in a box.”
                      “We want technology that supports us but doesn't put us in a box.”
                      View Case Study
                      NinetyOne
                      case_study_1.jpeg?w=1024&h=768&scale
                      “"A solution that enables us to do the work that we want to do."”
                      “"A solution that enables us to do the work that we want to do."”
                      View Case Study
                      CAP
                      b-braun-header
                      “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                      “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                      View Case Study
                      braun-NEW
                      homeless-street
                      “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                      “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                      View Case Study
                      Homeless Link

                        The Leading Provider Of School Assessments Transform Their HR Processes

                        "Having xcd is saving us several hours a week in terms of admin, and that quickly adds up."

                        gl_assessment_tm-rgb
                        curved-strip-right bottom-curved-strip-white bottom-curved-strip-white-mobile

                        About GL Assessment

                        About GL Assessment

                        Founded over 40 years’ ago, GL Assessment is a leading provider of educational assessments to schools, working with schools in over 100 countries worldwide. Its mission is to help every child realise their full potential by providing teachers with an accurate measure of their abilities and attainment, and identifying any barriers to learning that may have. It has a diverse workforce, with staff based in the UK, the US, Australia and the UAE.

                        XCD Payroll HMRC compliant payroll solution

                        The Challenge

                        The Challenge

                        Many of the current HR team at GL Assessment found that they inherited a system which they did not have control over. Relying on their vendor to process and manage both payroll and HR, there was limited scope for them to manage the systems themselves, and there was a growing frustration with the mistakes and the lack of care provided by the incumbent solution.

                        For the HR Systems and Development Lead at GL Assessment, this was a problem that needed to be rectified. “We just felt that with the functionality of the HR system, there was no self-service; there just wasn’t anything that a manager could do or see or change. So, we just felt we wanted something more modern. More user-friendly.”

                        With the previous solution, GL Assessment was also struggling with limited reporting functionality that made it a challenge to gain any valuable data or insight from their HR processes.

                        Beyond that, there was also a need for support with recruitment.

                        “We had no system for recruitment,” says a member of the HR team, “We managed everything through forms that had to be emailed around for all the stakeholders to sign.”

                        secret-desk-760x526

                        The Solution

                        The Solution

                        What GL Assessment needed was something that would allow it to bring both HR and Payroll in-house, make it easier for managers and staff to access the information they needed, keep track of absences, and allow for quick and clear reporting on this important data. Also requiring something that could help the team manage recruitment, GL Assessment came to the CIPD Festival of Work hoping to find a solution that could meet their requirements.

                        “At the Festival of Work, we saw many different stands and many different providers. Many that we looked at could do HR perfectly well, but we weren’t confident that they could also handle payroll as effectively,” admits the HR Systems and Development Lead, “When we found xcd, it looked great, it had the functionality we needed for employees and managers. It ticked all our boxes in terms of HR, payroll, and the support provided”.

                        Although GL Assessment was not on the Salesforce platform, the fact that the xcd solution was built on the platform gave them a sense of assurance according to one source – “the fact that it was built on Salesforce, an internationally renowned system and platform, just made us feel it was a safer bet”.

                        Remote Company Culture

                        “The fact that it was built on Salesforce, an internationally renowned system and platform, just made us feel it was a safer bet”

                        The Result

                        With the COVID-19 pandemic forcing a remote implementation, the process was still a successful one, with GL Assessment able to go live with xcd HR in early 2021 and payroll following in the spring of the same year.

                        Now able to leverage the data and reporting elements of the xcd employee relationship management solution, everything is in one place, significantly reducing the time and administrative overheads of the HR process.

                        The reporting functionality has transformed the way that the team operates, allowing them to access data quickly and efficiently and ensuring that key stakeholders have all the information they need.

                        As one member of the team says: “I’ve created so many different reports, all available at the click of a button. It’s really sped up the process because we’re not having to manage multiple spreadsheets or trawl through emails to find what we need”.

                        With the use of data around recruitment, GL Assessment has been able to change their approach to the hiring process, tracking the cost and time to hire, and the ROI of recruitment for specific roles. Something that had previously been impossible for them to do.

                        In terms of employee engagement, staff can now access their own records, and now able to see the information that is most relevant to them, they are more engaged, and crucially, require less support from HR to answer questions about basic information.

                        “It’s just so much more intuitive for both employees and managers, people are able to find the information they need that’s relevant to them, so there’s fewer and fewer queries coming into the HR team”, adds a member of the HR team, “Having xcd is saving us several hours a week in terms of admin, and that quickly adds up.”

                        “It’s just so much more intuitive for both employees and managers, people are able to find the information they need that’s relevant to them, so there’s fewer and fewer queries coming into the HR team”

                        Case Studies

                        Case Studies

                        case_study_2.jpeg?w=1024&h=682&scale
                        “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                        “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                        View Case Study
                        bridewell
                        the-world-at-night
                        “We want technology that supports us but doesn't put us in a box.”
                        “We want technology that supports us but doesn't put us in a box.”
                        View Case Study
                        NinetyOne
                        case_study_1.jpeg?w=1024&h=768&scale
                        “"A solution that enables us to do the work that we want to do."”
                        “"A solution that enables us to do the work that we want to do."”
                        View Case Study
                        CAP
                        b-braun-header
                        “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                        “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                        View Case Study
                        braun-NEW
                        homeless-street
                        “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                        “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                        View Case Study
                        Homeless Link

                          70 Hours A Month Saved

                          Edyn asked xcd to help them streamline admin and take back control

                          saco-apartments-card
                          curved-strip-right bottom-curved-strip-white bottom-curved-strip-white-mobile

                          About Edyn

                          About Edyn

                          Edyn Group, formerly Saco apartments, experienced a period of impressive growth, so the UK’s leading serviced apartment firm found themselves struggling under a huge HR admin load, while their Payroll process had become unwieldy.
                          saco-apartment-london

                          The Challenge

                          The Challenge

                          Edyn’s 300+ employees operate and manage over 1200+ serviced apartments in cities across the UK and beyond to Europe. But their outsourced Payroll was taking too long to complete, leaving very little room for amendments, which meant time was often wasted on backdated changes.

                          Email Hrs Number One Time Stealer

                          The XCD Edge

                          The XCD Edge

                          • 70 HOURS
                            70 HOURS

                            SAVED

                          • ELIMINATED
                            ELIMINATED

                            CORRECTIONS

                          • EMPLOYEES
                            EMPLOYEES

                          bottom-curved-strip-white-4

                          The Solution

                          The Solution

                          They selected xcd’s single solution HR & Payroll system because it would automate key administrative processes, improve employee self-service experience and, crucially, allow them to regain in-house control of their Payroll.

                          This was a complex project with an ambitious schedule, but close collaborative working between the Edyn team and xcd implementation specialists meant Core HR & Payroll functions were up and running in a matter of months, alongside several additional key modules like TimesheetsOvertimePerformance and Salary Review.

                          saco-header

                          The Results

                          Since the system went live in, its self-service functionality and improved user experience for Edyn’s workforce has dramatically reduced their HR team’s administrative workload by over 30 hours a month.

                          And in-house control of Payroll has made it far simpler for Edyn to catch last minute changes and eliminate back-dated corrections, reducing the time spent processing Payroll by a week every month.

                          What our clients say What our clients say
                          What our clients say What our clients say
                          What our clients say What our clients say
                          “The change has been revolutionary for our team and has saved us a significant amount of time. ”

                          Di Gwinnell

                          Di Gwinnell

                          HR Business Partner, Edyn Group

                          HR Business Partner, Edyn Group

                          edyn-group

                            Case Studies

                            Case Studies

                            case_study_2.jpeg?w=1024&h=682&scale
                            “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                            “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                            View Case Study
                            bridewell
                            the-world-at-night
                            “We want technology that supports us but doesn't put us in a box.”
                            “We want technology that supports us but doesn't put us in a box.”
                            View Case Study
                            NinetyOne
                            case_study_1.jpeg?w=1024&h=768&scale
                            “"A solution that enables us to do the work that we want to do."”
                            “"A solution that enables us to do the work that we want to do."”
                            View Case Study
                            CAP
                            b-braun-header
                            “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                            “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                            View Case Study
                            braun-NEW
                            homeless-street
                            “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                            “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                            View Case Study
                            Homeless Link

                              Case Study: How Esa Saved 60 Days Each Year

                              Executive Serviced Apartments was expanding rapidly and needed HR and Payroll software to transform their working.

                              esa-apartment-image
                              curved-strip-right bottom-curved-strip-white bottom-curved-strip-white-mobile
                              eas-NEW

                              About Esa

                              About Esa

                              Executive Serviced Apartments (esa) is an ‘accommodation solutions provider’ with a portfolio of modern and stylish 1,2,3 or 4 bedroom serviced apartments across the UK and a network of tailored accommodation options globally for corporate business travellers.

                              Holding two 2016 Finalist positions at the Personnel Today Awards for HR Director of the year and HR Impact, esa’s HR Director Dan Creed took the business on a journey to ensure the high-quality service enjoyed by esa’s clients was also experienced by esa’s internal customers too; its employees.

                              esa-apartment-image

                              The Edge

                              The Edge

                              • 200+
                                200+

                                EMPLOYEES

                              • 87%
                                87%

                                FASTER PAYROLL PROCESSING

                              • 100%
                                100%

                                REDUCTION IN ERRORS

                              bottom-curved-strip-white-4

                              The Challenge

                              The Challenge

                              esa was expanding rapidly and the HR team was falling behind with a heap of paperwork and excel spreadsheets. Everything was manual, from timesheets to leave and providing information to their third-party payroll provider. It was all taking too much time and there was no timely HR data enabling the business to plan ahead or think strategically.

                              It was agreed that it was time for new HR software to automate routine HR processes, to empower managers and employees and to transform the way of working; not just for HR but across the entire organisation.

                              Dan Creed is an experienced HR Director and has implemented a range of HR and Payroll solutions over the years so was an ideal choice to head up the project. He needed a cloud-based HR solution which could be implemented quickly to meet esa’s immediate needs and could be configured over time as the business evolved. He was also after a supplier who was prepared to take time to understand their business model and work with them as a strategic partner. This relationship was very important to esa and is core to their business model and set of values.

                              Payroll was one of the key headaches for esa. It was very time-consuming, pulling together the monthly payroll data (timesheets, overtime, statutory pay etc.), checking the data, and then submitting it to their payroll bureau for processing. esa knew that a payroll bureau is a cost-effective way of running payroll for less than 200 employees, but based on their growth plans, decided this would be more effective and efficient if brought in-house.

                              esa-banner

                              The Solution

                              The Solution

                              Dan’s previous experience with HR and Payroll software gave him an understanding that web-based solutions which were designed and built in early 2000 were well established in the market, could be implemented quickly and would meet their immediate requirements. However, they were not ‘future-proof’ and did not provide him with the level of flexibility that he needed to fine-tune the way that he manages HR now and in the future. He was not just after an HR system but wanted to improve the way of working across the entire organisation to help motivate and empower employees.

                              Payroll was another issue. Finding the right HR solution was a challenge on its own, but one which had a built-in payroll engine made this even harder.

                              XCD set core HR with manager and employee self-service live within two months. Project and later implemented modules for Expenses, Timesheets, and Performance Management. The Timesheets solution, in particular, aimed to save esa a significant amount of time and resource, replacing the current heavily manual process of transferring data on hand-written sheets into Excel with a modern cloud-based solution that all employees could easily use.

                              The next step was Payroll. esa were part of XCD’s pilot payroll programme having in which mirror payroll was run for three months; the main challenge was providing accurate data for each pay run given the complexity of employment patterns that esa need to maintain for their employees. The tax calculations were exact.

                              Remote Company Culture

                              The Result

                              With the numbers working, esa took the step of severing the link with their existing payroll bureau and brought payroll in-house. The time taken for esa’s payroll manager to run payroll reduced from an astonishing eight days to one.

                              Dan Creed, HR Director at esa said:

                              “This is HR that works for you. XCD took time to understand our business model, shared our vision for growth, and were in the process of building their own UK payroll engine. It was just a matter of getting the right commercial terms for a 10-year strategic partnership and then putting them to the test.” 

                              What our clients say What our clients say
                              What our clients say What our clients say
                              What our clients say What our clients say
                              “The journey has been fantastic with xcd, we have worked extremely well together and the product has exceeded expectations on our part.”

                              Dan Creed

                              Dan Creed

                              HR Director, esa

                              HR Director, esa

                              esa-logo-new

                                Case Studies

                                Case Studies

                                case_study_2.jpeg?w=1024&h=682&scale
                                “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                                “I have run 5 new system deployments across finance and HR systems previously and this was head and shoulders above the rest.”
                                View Case Study
                                bridewell
                                the-world-at-night
                                “We want technology that supports us but doesn't put us in a box.”
                                “We want technology that supports us but doesn't put us in a box.”
                                View Case Study
                                NinetyOne
                                case_study_1.jpeg?w=1024&h=768&scale
                                “"A solution that enables us to do the work that we want to do."”
                                “"A solution that enables us to do the work that we want to do."”
                                View Case Study
                                CAP
                                b-braun-header
                                “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                                “B.Braun Medical needed a bespoke performance management system to increase productivity by 10%”
                                View Case Study
                                braun-NEW
                                homeless-street
                                “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                                “Leveraging the flexibility and scalability of Salesforce’s CRM framework”
                                View Case Study
                                Homeless Link