Case Study: Transforming Global Reporting

Hydrogen's challenge was to do more than simplify and unify their processes; they wanted intelligence about the employee journey from an HR perspective.

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About Hydrogen Group

About Hydrogen Group

Hydrogen is a global specialist recruitment business, placing exceptional, hard to find candidates globally. Operating from 10 offices divided between the US, Europe, Asia and Australia, Hydrogen combines international reach with local expertise and specialist knowledge.

Recruitment is a people business, so when Hydrogen wanted to get smarter with their people intelligence, they came to xcd.

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The Edge

The Edge

  • 350
    350

    PEOPLE

  • 10 OFFICES
    10 OFFICES

    GLOBALLY

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The Challenge

The Challenge

While parts of the business had excellent reporting capabilities, HR was lagging behind with crucial information still held in spreadsheets. Their systems just didn’t match their ambition.

The challenge was to do more than simplify and unify their processes; Hydrogen wanted intelligence around the employee journey from an HR perspective.

Amber Hayat, IT Director at Hydrogen Group said:

“We knew the first step would be to get a new system and to centralise all of our people information into it. The second stage would be to get the process under control and get some gates put in place for some of the more important things like pay rises and promotions. Once that was completed we knew we would be able to look at what people management information we needed and start building that suite out.”

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The Solution

The Solution

The xcd solution was initially implemented with the Core HR solution to get Hydrogen’s basic HR information under control. The second phase of the project saw the implementation of performance management that Hydrogen required.

Remote Company Culture

Amber Hayat added:

“We felt xcd was a good fit for our size of business. We didn’t want to be buying a massive chunky bit of software and not even using half of its capabilities. We were actually going to use the full capability of what we purchased and we could add modules on for an additional cost later on as and when we expanded our deployment.” Amber Hayat continues.

The implementation went really well, really smoothly. I don’t think there were any issues that weren’t ironed out. We like the fact it’s built on Salesforce. This is definitely the way to go for us. The value is that xcd is future proofed because it’s built on Salesforce. We already use Salesforce for our front office, so it’s also made it easier to get engagement within the business and very easy to support from an admin point of view.”

The Results

Some of the results that Hydrogen have reported include:

  • Better reporting
  • A simplified system
  • Less time wasted on manual tasks
  • All important HR information to hand
What our clients say What our clients say
What our clients say What our clients say
What our clients say What our clients say
“It’s a very scalable platform for a business looking to turn their HR department into a more proactive one. It’s HR coming of age.”

Amber Hayat

Amber Hayat

IT Director, Hydrogen Group

IT Director, Hydrogen Group

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      Case Study: Financial Revenue Savings Of Over 20%

      Eastleigh Borough Council were tasked with saving £4.7m across the board as part of a major cost saving initiative.

      eastleigh-borough-council
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      About Eastleigh Borough Council

      About Eastleigh Borough Council

      Eastleigh were required to save £4.7m across the board as part of a major cost saving initiative.

      Digital Solutions Manager, Jim Nicholson, was tasked with IT playing a major role in this. An entire review of their application software catalogue took place with the aim of providing more efficient customer journeys for internal and external users, and, where possible, consolidating the vast array of systems into a common solution that would give a single view of both customer and staff information.

      eastleigh-borough-council

      The Edge

      The Edge

      • 20%
        20%

        Revenue Saved

      • 450+
        450+

        People

      • 100+
        100+

        Remote Workers

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      The Challenge

      The Challenge

      In HR alone, different systems were being used for core HR management, time, attendance, recruitment, training, payroll and document management. These were all from different suppliers with very little integration resulting in multiple databases, increased admin and significant expenditure of approximately £45k per annum.

      It was agreed that a single solution HR/Payroll/document system would help overcome these challenges, centralising all processes and data globally, and reducing revenue costs.

      The xcd people solution was selected due to their ability to deliver a single solution that consolidated all HR, Payroll and document requirements using one database, removing the need for further integration. As the only HR solution built on the Salesforce platform, this also meant it met all the requirements of Eastleigh’s new IT structure and the overall aim of a common underlying platform throughout the authority.

      eastleigh-header

      The Solution

      The Solution

      Eastleigh Borough Council is a medium-sized district council with a £65m turnover and big ambitions. With over 450 employees, they have recently delivered a diverse range of capital projects focusing on putting the community and customer first. Associated to this was a major restructure with an overall staff reduction of 20%.

      The xcd team rolled out their core HR product, with a strong focus on self-service and creating a more engaging employee experience.

      It was important to the business that basic HR requests such as changing personal details, claiming expenses and mileage, and payslip access were achievable by all employees to reduce time pressures on the HR department and line managers.

      The new single-solution approach also meant that data only needed to be updated once, reducing the risk of discrepancies and improving reporting functionality and confidentiality. Staff were impressed with the ease of use and how it improved internal processes and self-management.

      Remote Company Culture

      Jim Nicholson, Digital Solutions Manager said:

      “xcd is a true single-solution which meant we didn’t need to worry about integration risks, and were still able to have all of the functionality we were looking for. The base Salesforce platform also meant all staff would be able to use the system be they on the move, working remotely or working from home.”

      The Results

      Despite being in the early stages of ROI calculation, Eastleigh Borough Council were able to identify clear ROI in the reduced costs of a single-solution, with financial revenue savings of over 20%.

      With eagerly anticipated plans to further roll out the self-service elements to over 100 remote employees, the ‘easily accessible anywhere’ solution will soon provide even greater benefits than those already achieved.

      Jim Nicholson, Digital Solutions Manager added:

      “The system is aesthetically pleasing, and the functionality makes it easy to use. The xcd solution has proved to be a major step forward for everyone in Eastleigh Borough Council.” 

      What our clients say What our clients say
      What our clients say What our clients say
      What our clients say What our clients say
      “xcd is a true single-solution which meant we didn’t need to worry about integration risks, and were still able to have all of the functionality we were looking for.”

      Jim Nicholson

      Jim Nicholson

      Digital Solutions Manager, Eastleigh Borough Council

      Digital Solutions Manager, Eastleigh Borough Council

      East

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