Success Stories: How xcd Transformed HR Using Salesforce

Salesforce started out and has built a name for itself as a Customer Relationship Management System, its best-in-class technology has also allowed it to support many other business functions. By leveraging Salesforce’s cloud-based platforms, HR departments can now manage employee data, recruitment, performance evaluations, and employee engagement with the same efficiency and insight previously reserved for customer management. This transformation has enabled HR teams to automate routine tasks, gain real-time insights into workforce metrics, and foster a more connected, agile, and employee-centric environment. Salesforce’s innovative approach has not only streamlined HR operations but also empowered organisations to create more personalised and effective employee experiences.

A Salesforce HR solutions has become  a top choice for many organisations due its data security and configurability.

Why Salesforce’s Security Made it the Top Choice for Fosroc

The data security offered by Salesforce is excellent. The platform provides the option to encrypt data at rest, and is in data centres around the world, this means HR teams and their businesses do not need to fret around issues of data sovereignty. This is a key point because, for many organisations, HCM is the biggest data security threat, due to the personally identifiable nature of the information. Because xcd is a true Salesforce HR system, our customers benefit from the platform’s incredibly tight information security. This includes role-based access that protects your people data from being viewed by those who do not have the permissions to see it, as well as audit controls that allow admins to track exactly who has viewed or edited information. Additionally, as your people data is digitised and centralised as part of the cloud implementation that comes.

Fosroc is a leading international manufacturer and supplier of high-performance chemicals for the construction industry, with a particular focus on concrete and cement and customers in transport, utilities and industrial. With 2000 employees based across the globe Fosroc needed a solution that would provide them with a single source of truth for their people data that could be accessed from anywhere. The xcd platform was able to handle their global requirements while offering flexibility within the solution. This flexibility came from xcd being built on the reputable Salesforce platform. Fosroc wanted their solution to have the technical security Salesforce provides, to reassure them that their data was secure and ‘ring fenced’ for which xcd’s solution allowed.

Fosroc employees are incredibly positive about their experience with using xcd. Sue Scott believes that “The solution leverages the extensive reputation of the Salesforce platform, while also enjoying the personalised touch of a smaller organisation through xcd’s solution.”

Read the full case study here

Landmark Choose Organisational Synergy with Salesforce

Landmark are a commercial real estate business who operate in the flex-space sector, with 30 centres across London and a further 10 across the rest of the UK. Providing flexible working spaces, Landmark is known for its exceptional client experiences. Landmark looked at six HR platforms when seeking their new solution. The xcd people platform was chosen for four key reasons. Firstly, the xcd platform is a Salesforce backed solution, which provided robust security and excellent synergy with the organisation’s existing Salesforce systems – such as Certinia within the finance function. This meant xcd was not only poised to make a difference for the workforce interacting with HR strategy, but also meant leaders from other departments could benefit from the compatibility that comes with being built on the same market-leading CRM.

“All of our company’s core systems sit within a Salesforce perimeter, and that makes quite a significant difference to us from a security perspective.”

Next, the flexibility and configurability of xcd appealed to the team at Landmark:

“With xcd, there are customisations that we could select – we knew that we wanted a fairly standard core HR and payroll solution, but we wanted something more bespoke when it came to the performance module and xcd could work that way.”

Many standalone HR systems lack configurability. This means the organisations implementing them often must change the way they work to fit the solution, instead of the solution being adaptable to an organisation’s unique needs. This has become more important than ever with the rise in hybrid working models, flexible working, and many other changes that have become more normal in a post-pandemic world. By opting for a Salesforce HR solution, your organisation can have a platform which allows both flexibility for your people and can evolve as your business grows or changes.

Read Landmarks full case study here

How xcd was Homeless Links Answer to Bringing its People Data onto Salesforce

For any not-for-profit organisation operating in today’s competitive environment, good data practice, efficiency and access to accurate measurement are crucial in developing evidence-based justifications for funding and investment. The membership charity Homeless Link exist to ensure everyone has a place to call home and the support they need to keep it. Among the many ways they do is, they provide training, advice, guidance and research to their members, frontline homelessness, and housing agencies. Their members use a client relationship app, ‘In-Form,’ built on the Salesforce platform by Homeless Link. Leveraging the flexibility and scalability of Salesforce’s CRM framework, this app is an easy-to-use suite of tools that incorporates location maps, staffing, tenancies, rents, service charges, health and safety checks, maintenance, repairs and more. It enables their users to operate in a commercially savvy way, managing every client touch point, delivering a consistent and effective service, and measuring performance in real time. As an organisation already established on the Salesforce platform, adopting the xcd solution made perfect sense for Homeless Link:

“It was simple to get people to adopt xcd, as most of our people use salesforce every day. Now they can view and approve holiday or expenses when they are out and about, reducing the workload and simplifying things for everyone.” – Clare Riddiford, Salesforce Manager at Homeless Link

Read the full case study here

Salesforce’s integration into HR functions has significantly transformed how organisations manage their most asset—people. By bringing the power of data-driven decision-making, automation, and personalised engagement into HR, Salesforce has enabled companies to optimise their workforce strategies, enhance employee satisfaction, and drive overall business success. The shift from traditional HR practices to a more dynamic, tech-enabled approach has not only improved operational efficiency but has also positioned HR as a strategic partner in achieving long-term organisational goals. As Salesforce continues to innovate, the future of HR will become even more interconnected, insightful, and impactful.

Find out more about why xcd is the right solution for you in our latest guide.