XCD were selected due to their ability to deliver a single solution that consolidated all HR, Payroll and document requirements using one database, removing the need for further integration. As the only HR solution built on the Salesforce platform, this also meant it met all the requirements of Eastleigh’s new IT structure and the overall aim of a common underlying platform throughout the authority.
Eastleigh Borough Council is a medium-sized district council with a £65m turnover and big ambitions. With over 450 employees, they have recently delivered a diverse range of capital projects focusing on putting the community and customer first. Associated to this was a major restructure with an overall staff reduction of 20%.
Jim Nicholson, Digital Solutions Manager said:
“XCD is a true single-solution which meant we didn’t need to worry about integration risks, and were still able to have all of the functionality we were looking for. The base Salesforce platform also meant all staff would be able to use the system be they on the move, working remotely or working from home.”
XCD rolled out their core HR product, with a strong focus on self-service and creating a more engaging employee experience.
It was important to the business that basic HR requests such as changing personal details, claiming expenses and mileage, and payslip access were achievable by all employees to reduce time pressures on the HR department and line managers.
The new single-solution approach also meant that data only needed to be updated once, reducing the risk of discrepancies and improving reporting functionality and confidentiality. Staff were impressed with the ease of use and how it improved internal processes and self-management.
Despite being in the early stages of ROI calculation, Eastleigh Borough Council were able to identify clear ROI in the reduced costs of a single-solution, with financial revenue savings of over 20%.
With eagerly anticipated plans to further roll out the self-service elements to over 100 remote employees, the ‘easily accessible anywhere’ solution will soon provide even greater benefits than those already achieved.
Jim Nicholson, Digital Solutions Manager added:
“The system is aesthetically pleasing, and the functionality makes it easy to use. XCD has proved to be a major step forward for everyone in Eastleigh Borough Council.”