SABMiller, the world’s second largest brewer with 70,000 employees in more than 80 countries, from Australia to Zambia, Colombia to the Czech Republic and South Africa to the USA.
Growing through acquisition over the years meant the business used a complex mix of local HRIS systems. As a result there was no single global HR system for managing their 2,000 employees.
With no central management system, HR had to manually monitor, agree and communicate compensation, performance management, talent management and succession planning on a global basis across 80 countries.
This was done with a variety of Excel spreadsheets, which had to be regularly updated locally, consolidated regionally and globally, then sense-checked to ensure accuracy of data and to avoid duplication of records.
It was time consuming and prone to errors.
The challenge was to build a cloud HR solution which could be accessed anywhere, anytime by the global, regional and local HR teams to manage the following processes:
- HR reporting and governance
- Pay reviews
- Long-term incentive awards
- Succession planning
- Performance monitoring
- Bonus awards
- Talent reviews
The Group Compensation & Benefits Director, Roger Fairhead, had a clear vision for a cloud based solution which could meet these requirements. A detailed specification was agreed internally and a project team was put in place to select the right vendor and oversee the implementation.
XCD was awarded the contract because we were a small but agile team who had both the HR and technical expertise to design, build, implement and support the required solution. Speed of implementation, flexibility, a personal touch and the credibility of the Salesforce platform were also key factors in the selection process.
The project was phased and implemented using an Agile Project Methodology with the first phase completed within three months.
With a dedicated Account Manager. XCD continues to add additional functionality and support for the team with data uploads, workflow, alerts, reports and dashboards when required.
The end solution, known across SABMiller as HRIS Lite, is the only HR system in the company which can be accessed by all members of the HR team across the globe with instant access to the employee data across all 80 countries.