Leading international manufacturer chooses “xcd” for its configurability and scalability

About Fosroc

Fosroc is a leading international manufacturer and supplier of high-performance chemicals for the construction industry, with a particular focus on concrete and cement and customers in transport, utilities and industrial.

Fosroc is a British heritage brand, which began over 80 years ago and has become the go-to name for construction companies, offering a wide range of products and brands including Nitoproof, Nitoseal, Proofex, Supercast, Conplast and Dekguard.

It serves customers through our extensive network of offices and manufacturing locations across Europe, Africa, the Middle East, India, North, South and East Asia – with distributor representation across many other regions.

With 2000 employees based across the globe Fosroc needed a solution that would provide them with a single source of truth for their people data that could be accessed from anywhere.

The Challenge

Fosroc did not have a central system for their core HR data and processes. Storage of employee data relied on multiple and inconsistent manual processes and hard copy files, which were often not readily available.  Fundamental HR processes were labour intensive and managing the accuracy, security and integrity of HR data was a challenge, which also impacted the ability to report on important KPIs such as manpower costs, headcount, turnover and absence.

Why xcd?

One of the reasons Fosroc selected xcd was for our user interface, which would satisfy the demands of a global workforce and provide comfort levels for different teams adapting to a new system.

xcd was able to handle their global requirements while offering flexibility within the solution. This flexibility came from xcd being built on the reputable Salesforce platform. Fosroc wanted their solution to have the technical security Salesforce provides,  to reassure them that their data was secure and ‘ring fenced’ which xcd’s solution allowed for.

The Solution

Fosroc required a single solution for their HR data that could meet the needs of its global footprint. As well as Core HR Fosroc were looking for a solution that could manage talent acquisition and development and provide a self-service functionality.

They chose a staggered implementation process, understanding that it would be a big change for their users who previously did not have a HR system to work with.

In phase one, Fosroc implemented xcd in their head office in Dubai and at their manufacturing facility in the UK.  Phase one enabled the team to learn more about the system in a live environment and ask our team questions to ensure they were maximising the utilisation of the configuration. This phase was very important as it helped grow Fosroc’s knowledge and understanding of the solution.

“We were partnered with someone who understood what we were trying to achieve, and they worked closely with us to help us realise our vision.  This meant challenging some of our requests because it would have impacted ‘ease of use’ of the system which was an important objective for us” explained Sue Scott, Global HRMS Manager”.

The initial implementation saw Core HR rolled out to all sites for local HR to use, as well as self-service for employees to book leave, update personal details and view other information such as job role and compensation details. Sue Scott said, “It was great to see the data all in one place meaning we could easily report on important KPIS and share this information in our business reviews.”

Fosroc then began to roll out their recruitment and talent modules which included probation reviews and annual reviews. These modules required custom configuration and further support and input from our professional service team. The full implementation took 18 months, due to the phased approach.

The Results

 “xcd is our global HRMS and therefore it underpins everything that Fosroc does with their people data making it critical to their working.” 

 One of the key improvements for Fosroc was their ability to provide key information to their management teams. They now know that all departments and offices can globally access the same data and analytics, which had not been possible previously. “xcd helped us to achieve it, and sometimes that involved challenging our existing processes and how we did things, which ultimately resulted in a better system.”

Fosroc employees are incredibly positive about their experience with using xcd. Sue Scott believes that “The solution leverages the extensive reputation of the Salesforce platform, while also enjoying the personalised touch of a smaller organisation through xcd’s solution.” She continues “We would recommend xcd to other organisations due to the functionality of the solution and the care and attention that we have received through implementation to customer support.  I felt like I could influence the roadmap and that the team would listen to our opinions.”