CAP free their people from HR process admin

"A solution that enables us to do the work that we want to do."

“We needed a partner that could meet our requirements. Meet them within a price that worked for us. And a partner who we felt we could trust."

Christians Against Poverty (CAP) offer a vital lifeline to people and families who find themselves in financial trouble. Their award-winning debt counselling services change lives for tens of thousands every year.

The Challenge

The people who work for CAP are motivated by this common purpose, but increasingly found themselves encumbered by lengthy and time-consuming manual HR & Payroll processes.

For Anna Haldane, CAP’s Change Management Lead, this was a problem. “As a charity, we're here to serve our clients,” she says. “And a lot of those processes were making that work more difficult.”

The Factors

There were three clear factors in CAP’s decision to select XCD as an HRMS provider. “This is a big spend for us, as a charity,” says Anne Haldane. “We needed a partner that could meet our requirements. Meet them within a price that worked for us. And a partner who we felt we could trust.

“With the XCD team, right away we felt there was honesty around what they could and couldn’t do, which you don’t always see with other providers.”

CAP asked us to help them ‘lean up’ the day-to-day admin for their HR team and free up time across the wider organisation so people could better focus on their core mission.

The Solution

As part of an ongoing phased implementation, our solution specialists have formed a close working relationship with the team at CAP to fully understand their unique challenges and objectives.

This has led to the implementation of XCD’s single solution HR and Payroll, Performance (which they’ve rechristened ‘Development’) and XCD reporting.

As a Salesforce customer, CAP was perfectly placed to benefit from XCD - an application built on Salesforce. “Salesforce was another tick really,” says Haldane. “Because an important part of what we want to do here is integrate systems as much as we can.”

The Results

With XCD Performance (development), Reporting, and comprehensive core HR & Payroll, CAP now have their data and processes in one place on a single, secure database.  

“The reporting side has been really helpful,” says Anna Haldane. “Things like gender pay gap reporting were taking a huge amount of time before. We wanted to provide better reporting functionality across the whole charity which, without the system in place, was just impossible to do.”

As part of the next phase, paperless expenses and recruitment & onboarding will be brought online.

Anna Haldane

“We are well on the way to achieving that original objective, to make processes easier for our people and allow our HR team to focus on value added work,” says Haldane.

She says she would recommend XCD because of the value we place on good working relationships.

“You showed a genuine desire to fulfil our objectives as a charity,” she says. “And to provide a solution that enables us to do the work that we want to do. There was a real desire to come alongside us and understand that.”

If you'd like to find out more about how we could help your organisation eliminate time-consuming manual HR processes and unlock the value in your people data, book a demo to see our HR software in action.

Alternatively, you can give us a call on +44 (0) 800 0432923, or send us an email at info@peoplexcd.com. We look forward to hearing from you.

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