Employee Satisfaction – refers to how content and happy employees are with their overall experience working at your company. This can include many aspects of their role, from more material elements like their salary and benefits, to their opportunities for growth in their role, or relationships with colleagues.
Something to bear in mind is not mixing up the terms Employee satisfaction and employee engagement. They are similar concepts on the surface, and many people use these terms interchangeably. However, they measure different outcomes. The importance of knowing the difference is critical for an organization to make strategic decisions to create and improve the culture of engagement. Employee satisfaction covers basic concerns and needs in the workplace. It is a good starting point, but it usually stops short of what really matters. Satisfied employees are content with their jobs and the company they work for. Engaged employees show up every day with their best efforts and energy, helping their company succeed.
There are a wide variety of theories surrounding employee satisfaction. Dispositional theory claims people are predisposed to a certain level of job satisfaction regardless of the job or industry. Range of Affect Theory is a theory based on expectations – satisfaction depends on the gap between what an employee expects from a job and what they actually get.
Learn more about improving the employee experience of your people here.